Lisa Isaacs talks to the people who are pushing to reconfigure the buying and selling process and finds it is gaining traction.

The Guide was launched 10 years ago to help conveyancers and estate agents improve communication between firms.

CEO Dominic Agace says hesitant buyers and legal logjams were the reasons for the slump in transactions, as it suffered falling sales and revenue.

Comment is made by industry figure Robert May, who is keen to help the property industry more collaborative when meeting the challenge of Trading Standards' new rules.

The Open Property Data Association’s Maria Harris says sorting legals sooner will mean fewer nasty surprises, fewer fall throughs and fewer delays.

The claim has been made by the BBC after Nationwide revealed that it alone had seen 600 clients affected by the conveyancing delays at the firm.

The Council for Licensed Conveyancers told responsibilities are increasing all the time, but fees haven't gone up.

Stuart Farrar, who was working as a conveyancing assistant, asked clients for cash despite knowing it wasn't allowed.